Refund, Cancellation & Delivery Policy

1. Cancellation Policy

You may cancel an order within 24 hours of placing it, as long as the order has not yet been dispatched. To cancel, contact us at +91 98702 63399 (WhatsApp or call) or grasanutrition@gmail.com with your order number.

Cancellation requests made after 24 hours, or after the order has been dispatched, may not be eligible, depending on the processing stage of the order. GRASA may also cancel an order if a product is unavailable, if there is a pricing error, or if the order cannot be delivered to your location.

2. Refund Policy

Refund requests must be raised within 14 days of purchase. Refunds are issued in these cases:

• You cancelled the order within the 24-hour cancellation window and it had not been dispatched.
• GRASA cancelled your order.
• You paid for an order that could not be delivered, for example because the delivery address is outside Delhi NCR.

Approved refunds are returned to the original payment method within 5-7 business days. Your bank may take additional time to show the credit. Refunds are not issued for product quality issues; those are handled through a replacement (Section 3). Subscription payments follow Section 4.

3. Replacements for Product Quality Issues

If a product arrives damaged, opened, stale, or with a smell or texture that does not match what you would expect from a fermented product, we will replace it at no cost. This is a replacement, not a refund. A mild sour or tangy note is expected in fermented products and is not spoilage.

To request a replacement:

• Contact us within 48 hours of delivery at +91 98702 63399 (WhatsApp or call).
• Share your order number.
• Share a photo of the product and its packaging as received.

We review every report personally. Please keep the product and packaging until a replacement is confirmed. Reports made after 48 hours, or without photos, are reviewed case by case.

4. Subscription Cancellation Policy

Once a subscription is purchased, it cannot be cancelled for the current billing period. Auto-pay (auto-renewal) is enabled by default at the time of purchase. You can turn off auto-pay at any time in your profile settings, which ensures you are not charged for the next billing cycle. Subscription payments that have been successfully made are not refundable.

5. Shipping / Delivery Policy

For physical products, the estimated delivery time is generally within 2-7 days of order confirmation, subject to availability and logistics. We deliver only within Delhi NCR. Delivery charges (calculated by Porter and shown at checkout), delivery area, and delivery time are listed in our Shipping Policy.