Terms & Conditions

1. Acceptance

By using GrasaMillets, you agree to comply with these Terms and our Privacy Policy. If you do not agree, please do not use the website.

2. Services Offered

GRASA Millets & Foods Pvt. Ltd. (GRASA) offers premium health and nutrition products including millet-based foods, functional beverages, and wellness subscriptions under its GrasaMillets SuperLife and related programs. All products are manufactured and packaged in compliance with applicable FSSAI standards.

The website allows you to:

• Access information related to nutrition, ingredients, and product benefits.
• Place orders for products and subscriptions.
• Participate in promotions, loyalty, or referral programs.

All prices, products, and offers are subject to change without prior notice. Changes do not affect orders that have already been confirmed.

3. User Responsibilities

By using this website, you agree to:

• Provide accurate, complete, and current personal, delivery, and payment information.
• Use the website and products for lawful purposes only.
• Maintain the confidentiality of your login credentials (if any).
• Refrain from attempting to gain unauthorized access to GRASA’s systems or user data.

You acknowledge that GRASA is not responsible for losses arising from misuse of your account, incorrect information, or any unauthorized transaction made using your credentials.

4. Payments and Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise at checkout.
• Delivery charges are calculated by our delivery partner, Porter, based on your delivery location and are shown at checkout before you pay. See the Shipping Policy for rates.
• Payments are processed securely through third-party payment gateways such as Razorpay. GRASA does not store your card details.
• An order is confirmed only after successful payment.

5. Shipping and Delivery

Orders are processed and delivered as described in our Shipping Policy, which sets out the delivery area (Delhi NCR only), delivery charges, and estimated delivery time (2-7 days) after an order is placed. We currently deliver only within Delhi NCR. Delivery timelines are estimates and may be affected by availability, our delivery partner, traffic, weather, or other circumstances beyond our control.

Please make sure your delivery address and phone number are correct. Delays or failed deliveries caused by incorrect or incomplete details are the customer’s responsibility.

6. Cancellations

• You may cancel an order within 24 hours of placing it, as long as it has not yet been dispatched, by contacting us at +91 98702 63399 (WhatsApp or call) or grasanutrition@gmail.com with your order number.
• Cancellation requests made after 24 hours, or after dispatch, may not be eligible. If there is a problem with the product on arrival, see Section 7.
• GRASA may cancel an order if a product is unavailable, if there is a pricing error, or if the order cannot be delivered to your location. You will receive a full refund in that case.
• Subscriptions cannot be cancelled for the current billing period. Auto-renewal is enabled by default and can be turned off at any time in your profile settings to avoid being charged for the next billing cycle.

7. Product Condition, Replacements and Refunds

Replacements for product quality issues

If a product arrives damaged, opened, stale, or with a smell or texture that does not match what you would expect from a fermented product, we will replace it at no cost. This is a replacement, not a refund. GRASA does not offer refunds for product quality issues.

A note on fermentation: GRASA products are fermented, not preserved in the conventional sense. A mild sour or tangy note is expected and is a sign the fermentation process has worked correctly. It is not spoilage. If you are unsure whether what you notice is normal or a genuine quality issue, reach out and we will help you tell the difference.

To request a replacement:

• Contact us within 48 hours of delivery at +91 98702 63399 (WhatsApp or call).
• Share your order number.
• Share a photo of the product and its packaging as received.

We review every report personally. If the product does not meet our quality standard, we ship a replacement at no cost to you. Please keep the product and packaging until a replacement is confirmed. Reports made after 48 hours, or without photos, are reviewed case by case.

Refunds

Refund requests must be raised within 14 days of purchase. Refunds are issued only in these cases:

• You cancel an order within the 24-hour cancellation window and before it is dispatched (Section 6).
• GRASA cancels your order (Section 6).
• You paid for an order that could not be delivered, for example because the delivery address is outside Delhi NCR.

Approved refunds are returned to the original payment method within 5-7 business days. Your bank may take additional time to show the credit. Subscription payments that have been successfully made are not refundable. The full details are in our Refund, Cancellation & Delivery Policy.

8. Data Ownership

You retain ownership of your data. By using the website or app, you grant GrasaMillets a limited, revocable license to use your data for improving services and for compliance. See our Privacy Policy for details.

9. Limitation of Liability

• GRASA shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the website or its products.
• Product results and outcomes may vary depending on individual health conditions, diet, and lifestyle. Our products are foods, not medicines, and are not intended to diagnose, treat, or cure any disease.
• GRASA’s total liability, for any reason whatsoever, shall not exceed the amount paid by the user for the concerned product or service.
• GRASA shall not be liable for delays, delivery issues, or system interruptions caused by third-party logistics, payment gateways, or service providers.

10. Intellectual Property

All website content, trademarks, logos, and software are the property of GRASA Millets & Foods Pvt. Ltd. Unauthorized use is strictly prohibited.

11. Service Availability

We aim to ensure continuous access, but we may suspend or modify features due to maintenance, upgrades, or unforeseen circumstances.

12. Governing Law & Jurisdiction

These terms are governed by Indian law. Any disputes shall be subject to the jurisdiction of the courts in New Delhi, Delhi.

13. Termination

GrasaMillets may suspend or terminate your access if you violate these terms, or if your actions threaten the security and integrity of the platform.